Support

Trace is a food and symptom diary. You say what you ate and how you felt; it looks for patterns between the two.

Common questions

How do I cancel my subscription?
Subscriptions are billed by Apple, so they are cancelled on your device: Settings → your name → Subscriptions → Trace. Cancelling at least 24 hours before the period ends stops the next charge. We cannot cancel a subscription for you, and refunds are handled by Apple.

How do I get my data out?
Settings → Export data. Trace writes your entries to a CSV file you can send anywhere.

How do I delete my account?
Settings → Delete account. This removes your entries and your food map. It cannot be undone.

Does my voice leave the phone?
No. Speech is turned into text on the device itself; the audio is never uploaded. Only the text of what you said is sent for analysis.

The app misheard me or split my meal wrongly.
You can edit a meal after it is saved — open the entry and correct the ingredients. If it keeps happening with the same dish, write to us and say which one: that is how the analysis gets better.

Trace is not medical advice.
It shows patterns in what you logged. It does not diagnose anything and does not replace a doctor. If something worries you, talk to one.